Cancellation and Refund Policy
1. General Overview
Our AI-based room designing platform aims to provide efficient and satisfactory services to both customers and service providers. This policy outlines the guidelines for cancellation and refund requests, ensuring transparency and fairness in all transactions.
2. Definitions
- Customers: Individuals or entities who pay for room design services on our platform.
- Service Providers: Professionals or companies who subscribe to our platform for leads and pay subscription fees.
- Pre-payment: Funds deposited in advance by both customers and service providers to utilize platform services.
3. Refund Policy for Customers
3.1 Service Fees
Customers who have paid for room design services can request a refund under the following conditions:
- Quality Assurance: If the delivered room design does not meet the specified requirements and quality standards agreed upon during the initial consultation, customers are eligible for a full refund.
- Cancellation before Design Initiation: Customers can request a full refund if they cancel their order before the design process has been initiated by our platform.
- Cancellation after Design Initiation: A partial refund may be considered if the design process has started but has not been completed. The refund amount will be determined based on the progress made on the design.
3.2 Refund Process
- Request Submission: Customers must submit a refund request through our platform’s designated customer support channels.
- Verification: Each refund request will be reviewed to verify eligibility based on the outlined criteria.
- Refund Processing: Approved refunds will be processed within 7 business days, and the funds will be returned to the original payment method.
4. Refund Policy for Service Providers
4.1 Subscription Fees
Service providers subscribing to our platform for leads and paying subscription fees can request a refund under the following conditions:
- Service Unavailability: In the event of prolonged service downtime or unavailability, service providers may be eligible for a prorated refund of the subscription fee for the affected period.
- Cancellation of Subscription: If a service provider cancels their subscription before the end of the billing cycle, they may be eligible for a prorated refund of the unused portion of the subscription fee.
4.2 Lead Purchase
- Unusable Leads: Service providers may request a refund for leads that are invalid, duplicate, or do not meet the specified criteria agreed upon for lead quality.
- Refund Calculation: Refunds for leads will be calculated based on the number of unusable leads reported and verified by our platform.
4.3 Refund Process
- Request Submission: Service providers must submit a refund request through the designated support channels on our platform.
- Review and Verification: Each refund request will undergo a verification process to determine eligibility based on the stated criteria.
- Refund Processing: Approved refunds will be processed within 7 business days, and the funds will be returned to the original payment method.
5. Non-Refundable Items
Certain transactions and charges are non-refundable:
- Service Usage: Funds used for completed and delivered room designs or purchased leads that meet quality standards are non-refundable.
- Administrative Fees: Any administrative fees charged for processing transactions or refunds are non-refundable.
6. Policy Changes
This cancellation and refund policy is subject to change without prior notice. Customers and service providers will be notified of any updates or revisions through our platform’s communication channels.
7. Contact Us
For any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at info@klugkraft.com.